Privacy Policy

When you visit knoirrawcollection.com or make a purchase, we collect personal information necessary to fulfil your order. This includes:

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•  Contact Information: Your name, billing address, shipping address, email address, and phone number.

•  Payment Information: Payment details are collected securely via our encrypted payment gateways. Knoir Raw Collection does not store your full credit or debit card numbers on our servers.

•  Device Information: Your IP address, web browser type, time zone, and cookies installed on your device to help optimise your browsing experience.

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We use the information we collect to:

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•  Fulfill, process, and ship your luxury hair orders.

•  Communicate tracking updates and order confirmations with you.

•  Screen orders for potential risk or fraud (specifically checking that billing and shipping addresses match).

•  Send you marketing materials, exclusive texture drops, or promotional offers via email or text message, provided you have opted in.

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If you choose to subscribe to our mobile text alerts, we treat your contact information with strict privacy. No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. Your consent is strictly utilised to provide updates on Knoir Raw Collection products and orders. You can opt out at any time by replying "STOP".

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We share your information with trusted third parties strictly to help us run our online store. For example:

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•  We use Wix to power our e-commerce platform.

•  We share your details with delivery couriers so they can successfully deliver your packages.

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In accordance with UK data protection laws, you have the right to access the personal information we hold about you or ask that your personal data be corrected, updated, or deleted. We may update this privacy policy from time to time to reflect changes to our business practices or for legal and regulatory reasons.